The primary healthcare delivery system for corporate clients is a broken system bogged down with many tedious and labour intensive administrative processes.
Companies usually contract several clinic panels to provide cashless primary healthcare services for their employees with the aim of controlling the cost and its utilization.
The cost of visiting a primary doctor is not high. But companies with a large number of employees invariably end up with a huge cost of administration.
As such these companies often end up with massive amounts of claims and receipts submitted by employees for reimbursements. The problems are confounded by the great difficulties in deciphering doctor’s handwritings. Instead of being able to capture data for budgeting and cost containing purposes, human resource departments found themselves bogged down by massive amount of data entry and admin works.
Without any insight on how the medical industry functions and how doctors manage their practice, human resource executives ended up driving the indirect cost of health care administration instead of managing healthcare cost with a long term view.
As such most companies spent a vast amount of resources in trying to gain control of the primary care delivery system for their employees and neglected in containing the more significant cost of secondary care and hospitalisations which can only be achieved by cultivating a healthy workforce.
The primary doctor is the most effective gatekeeper to contain the cost of secondary and tertiary care. Primary care doctors should be reimbursed fairly for helping companies to keep their employees healthy. Yet when left without a fair and transparent payment schedule and a system to monitor these providers and the employees, the primary healthcare delivery system can be subjected to abuse by both the providers and the employees.
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