HRs' Testimonials

Senior Human Resource Manager

CWT


MHC Managed Care

1 November 2011

Testimonial for MHC Asia Group Pte Ltd

Our company has been using MHC’s panel of clinics and web-based system for our staff since 1999. Over this period, the network of MHC clinics has greatly expanded, making it convenient to locate a nearby clinic around Singapore. Their web interface is user-friendly, making it easy to access and download information online. The system helps us to manage outpatient cost and cut down on our administrative workload. Most importantly, invoicing... etc. has always been reliable.

I have also had a recent pleasant encounter at the new MHC medical centre at Amara. Everything is newly built as it has just been relocated. Its spa-like ambience and even the bathrooms complete with towels are very enjoyable — just like going to a real spa. Not the usual clinical or hospital setting. There are also complementary massage chairs and foot reflexology available to use while you wait for your next appointment.

I am very satisfied with the services provided by MHC. We hope to continue this good working relationship into the long-term future.

 

Yours sincerely,

Senior Human Resource Manager

Ms Carol Ng

StarHub


"We know MHC as a well-established organization, so at first, we were hesitant if MHC -  given the scale of its business operations -  will be attentive to our needs and the little details. To my pleasant surprise, the service provided is both professional and meticulous.

The health sessions were smoothly executed and well coordinated. Our employees also provided feedback that the process was hassle-free and it was much to their convenience. MHC took consideration of our needs.

The experience is definitely positive as the corporate reports we received help to value-add in our planning of welfare programs for our employees."


~ Ms Carol Ng, StarHub

Jean Hau

GE Aviation Service Operation Service LLP


2 August 2007

Hi Dr Low,

Thought you might be pleased to know that following your talk, a no. of those who attended the talk went to purchase exercise bike and treadmills and they put the equipment in front of the television as you have suggested!

All the laptop users have also elevated their laptop with the phone books and external keyboard. I have also done it and it eliminated the shoulder and neck pain that I have been suffering all these while!

Once again, many thanks and we look forward to your next talk and good advice.


Regards,
Jean Hau
GE Aviation
Business Leader - Human Resource Services – Singapore

23 Loyang Way
Singapore 508726
GE Aviation Service Operation Service LLP

(email received on 2 August 2007 from GE Infra Aviation following a Health Talk on “How to cope with stress”)

Insurers' Testimonials

Williem Hoesen, Chief Medical Officer

Customer Service Aviva Ltd


Dear Dr Low,

Thank you very much for the updates on your system upgrading.

That's a very positive and assuring note to us about your services to our clients.

And thank you for your good services and supports all this while.


Regards,
Williem Hoesen
Chief Medical Officer
Customer Service Aviva Ltd

Reinsurers' Testimonials

Peter Tan, General Manager

RGA Reinsurance Company


21 August 2010

Two things stand out very clearly to me as to how different MHC is from its competitors;
1. The high degree of IT system application, lack of any paperwork and ability to get the providers to do the data entry.
2. The ability of MHC to get the providers to pay to join and stay in the system as opposed to the traditional method of solely charging the insurers and employers.

This stands MHC out from the market place and I am sure the business can only grow further.

The reinsurance business is mainly concentrated on the secondary and tertiary health care space where insurers face potential catastrophic medical costs. For this reason, a reinsurer's main interest is in TPA practices dealing with hospitals, surgeries and in managed care. MHC can easily extend its system for these in markets outside Singapore.


Peter Tan
General Manager
RGA Reinsurance Company
Hong Kong and Southeast Asia
4/F. Cambridge House,
TaiKoo Place, 979 King's Road,
Island East, Hong Kong

Doctors' Testimonials

Dr Mukundan Nair

JurPoint Medicare Clinic


17 February 2012

Dear Dr Low,

It has been a pleasure working with MHC for the last four years, having seen it grows from strength to strength, and seeing in the newspapers of the Awards that MHC is getting, and the accolades pouring in under your leadership.

I am indeed happy to know of your divergence into computerization of all the clinics though you are from a medical background. An outstanding achievement indeed...

I understand that there are more than 800 clinics in Singapore and 500 clinics in Malaysia under your group and that MHC is also collaborating with the Indonesian Lippo group, which clearly signals the regionalization and possibly ending up as global company.

Surely all these clinics are privileged to have the support of MHC and much of our clientele come through MHC and we are proud of this link

The MHC apps clinic locator is a good source of information for corporate clients to locate the nearest clinic in their locality. It certainly contains relevant information easily identifiable.

Our staff and I are extremely happy with the services provided and the helpful and harmonious relationship with your staff especially Ms Jacqueline Hou and Mr. Lee Shiuh Chian and lately Ms Annabel Law.

Wishing you personally and MHC, all the best in the year of the DRAGON


Dr Mukundan Nair
JurPoint Medicare Clinic
(formerly known as NTUC Medicare Family Clinic)
No 1, Jurong West Central 2, # B1A -20B, Jurong Point Shopping Centre, Singapore 648886 Tel: 6794 0070, Fax: 6794 1171.

Dr Lee Kim Kee

Trinity Medical Clinic


My clinic has joined MHC Medical Network since 2009.

Before I joined MHC I hardly had any contract dealings.

But time has changed. Without this association, a solo clinic will find it hard to survive.

I am thankful to MHC for accepting my clinic & helping me to get my day going.

MHC is very efficient. They have a wide coverage of corporate dealings, thus giving clinics a wide patient base, this in turn makes clinics function better.

MHC is well equipped with well-mannered staff. They are extremely helpful, prompt & settle our problems swiftly, payments are also punctual & clear-cut.

The system used is user-friendly. In fact, It is getting better & better, they do away red tapes such as the hassle of pasting a sticker to each patient seen. This has lessened our work load.

I am impressed with MHC CEO/Founder, Dr Low Lee Yong, who was named Entrepreneur of the Year 2010. He is resourceful, capable & very friendly. I sincerely wished to thank him for setting up MHC that include solo GP like me.


Dr Lee Kim Kee
Trinity Medical Clinic

Dr Tan Chai Lee

Tan Teoh Clinic & Surgery


Testimonial for MHC Asia Medical Group

We have been working closely with MI-IC for many years as a participating panel doctor.

Over the years, MI-IC has secured many companies covered under their insurance scheme and the volumes of companies are still increasing.

Their Contracts of Medical Services Agreement are fair and transparent, which is easy to understand. Their formulary drugs pricing, office surgery and medical procedures pricing payable to their panel clinics are fairly reasonable. They do not interfere with the type of medication prescribed to the patients. Payments are fast and prompt. Whenever I encounter a problem, the staffs are able to handle the matter efficiently. They are friendly and approachable.

I find that their e-claims system is user-friendly, reliable, fast and bugs free. Checking of claims and payments are clear and easy. MHC has a high degree of IT system application, such as the electronic verifying device, which enables the clinics to verify membership’s annual balance and co-payment.

MHC has also launched a useful free installation app for iPhone, which enables MHC’s clients to locate panel clinics near them. This app can be used by the public for latest health information, health videos and jokes.

MHC also provides support and gives generous donation to Goducate Children’s Home, a non­profit home which provides the children from the poor and broken families with free education, skills and leadership.

MHC is always reaching out to help the needy and striving to improve IT services.

Well done MHC. Keep up your excellent work!


Warmest Regards
Dr Tan Chai Lee
Tan Teoh Clinic & Surgery

Dr Victor Sebastian

S.T.Medical Clinic


Dr Victor Sebastian
S.T.Medical Clinic
Block 531, Bedok North St 3, #01-694
Spore 460531

20-11-2011

Re: My Impressions of MHC Medical Network

I have had the pleasure of being associated with MHC medical Network for many years,since its inception. I have found them to have a corporate philosophy of always placing service to its customers as its prime aim. Whether it’s the company worker, the panel doctor, or the corporate administrative customers, there is always a compassionate and very helpful MHC staff member available to meet any needs of the customer, and where an immediate answer is not feasible , the MHC staff will go back to get the necessary help and revert back to the customer promptly. So the after- service is exemplary above all else, and this reduces the risk of dissatisfaction or any complaints.

MHC Network is always moving forward with new ideas to develop new programs to meet the different needs of corporate clients. Because they have the experience, there is hardly any teething problems with new programs, as MHC implements the programs with proper briefing of all the participants concerned.

The main testimony that MHC is doing something right is the fact that they continue to thrive over the years, whereas many competitors have fallen by the wayside.

Keep it up MHC


Yours sincerely,
Dr Victor Sebastian

Tan Lay Hoon (on behalf of Dr Eugene Lok)

Medline Wei Min Clinic


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18 Nov 2011

MHC’s real time online web portal is user friendly. On screen claim summary and reports are clearly laid out. Overall, the web portal is hassle free to use.

MHC’s help desk personnel provides excellent service! They are extremely professional, helpful and thorough. It is always a pleasure to work with them. They are Awesome!

We treasure this partnership we share with MHC Asia Group and hope to continue this mutually beneficial relationship indefinitely.


Regards
Tan Lay Hoon
Writing on Behalf of Dr Eugene Loke
Medline Wei Min Clinic (Kensington Park Branch)

Dr Hong Lee Tiong

Hong Family Clinic


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Dear Sir/Mdm,

I have joined the MHC as a panel doctor for the past few years. I am pleasantly satisfied with the services and terms agreed to with the management, the software for the ecclaim submission and foremost the exemplary services provided by the MHC staff esp. Jacqueline who has been of great help to my staff’s query/request. For your information.

 

Dr Hong Lee Tiong

Dr Loi Kuan Loong

Loi + Wong Clinic & Surgery


MHC

18 Nov2011

Dear Dr Low,

Congratulations to MHC Asia Group for winning the Singapore Prestige Brand Award 2001 — Established Brand category, top winner of SMEI Asia 201 1 Distinguished Award and Extraordinary CSR Award 201 1 this year as well as winner of the Entrepreneur of the Year 201 0 and EYA Info-Comm Technology Award 2010 last year.

Under your very capable leadership, MHC - from its humble beginning has been transformed into a major player in managed health care linking over 1000 clinics in Singapore and 500 in Malaysia, 10 insurance programs with tens of thousands of companies and processing over I million medical claims a year. In a sense, the achievements and success of MHC mirrors your very own success stow; from a humble beginning to Entrepreneur of the Year.

Your humble service molded by your Christian faith has served MHC well. You are able to rally your staff behind you and with a core group of loyal GPs whom subscribed to MHC’s philosophies and practices; MHC would continue to grow from strength to strength providing an efficient, cost effective and fair healthcare delivery system. With advancement in 1T and continued improvement to the MHC’s claims system submission of claims is a breeze and the processing of claims efficient resulting in prompt payment to clinics.

I am particularly impressed with MHC’s support of Goducate, a non-profit organization which provide the poor with education and training to earn a livelihood. MHC’s practice of helping these children who are strangers gives me the confidence that they will be fair in dealing with us GPs.

May GOD continue to bless you abundantly and MHC continues to touch more lives and create a better future and society.


Yours truly,
Dr Loi Kuan Loong

Dr Choong Sheau Peng

United Medical Practitioners Pte Ltd


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12 Feb 2011

Dear Ms Lee May

Testimonial—MHC Medical Group

Many years ago, I was fortunate enough to be invited to join the MHC group as a participating panel doctor. Over the years together with the group, I function as a primary care doctor providing medical services to workers and staff. Patients with more complex or serious medical problems are referred to the appropriate specialists for further management. Together we are able to provide companies a complete medical package for their staff at reasonable prices which are both transparent and easily manageable.

MHC, as a health maintenance organization (HMO), secures businesses for me by acting as an intermediary between doctors and business groups. They will meet up with business organizations and do all the necessary paper work and bill companies accordingly after deducting an admin fee from the panel doctors. Such an arrangement is ideal as doctors themselves cannot solicit for business and may not have the business contacts and acumen to do so. Also, every new patient seen by the panel doctor opens up a new linkage to his family and friends. They may very well recommend new patients to see him if they are happy with his service and expertise. There is no doubt that the average consultation fees for contract patients will be lower than that of the private patients but this is more than compensated by a higher patient pool.

There was (and still is) a general thinking that HMOs are unscrupulous business organizations who exploit doctors by paying them extremely low consultation fees and themselves making huge profits at the doctors expense! Charging extremely low prices can also be brought about by cut throat competitive bidding by HMOs to secure contracts leading to prices that are well below costs! The end result is an over-worked and under-paid doctor working for almost nothing, leading to sub-standard medical care. This can result in poor service cutting corners to save costs and finally ruining the doctor’s own reputation. Experienced doctors may not want to participate in such a scheme. . Others may look out for contract loop-holes to help recover some of their costs through over-investigations and prescribing unnecessary medical treatments. This can be serious problem for everyone.

I know for a fact that the MHC group frowns upon such exploitative unhealthy practices. It is their belief that you must always be compensated reasonably for the service that you provide. Their contracts are always fair and transparent, making it clear to the doctors what is expected of them and paying them a reasonable fee... and always making an effort to pay on time! The doctors being reasonably paid will be expected to practice good medicine each time they see a patient, knowing very well that many HAPPY patients mean many more HAPPY referrals from the patients themselves! These results in a win-win situation for everyone and this must be the way forward for contract practices.

The MHC group it seems must be founded upon such a basic principle. It is run by experienced doctors who have good foresight and possess a deep understanding of contract practice and are genuinely concerned with the welfare of their doctors. They know that in the long run, the corporations whom they do business with will appreciate good quality and competent service. This can only be provided by happy doctors who do not feel exploited and underpaid. The MHC group stands out in this aspect. They truly appreciate the work that I put in and have never exploited my services over the years. They always make me feel like I am part of this one big family (the MHC group), dedicated to provide quality patient care for their paying customers. They believe that profits come naturally when your customers (i.e. your patients) are happy with your work. They also believe that being physicians, sometimes spending a little more of your time and effort for your patients goes a long way to securing a long-term and trustworthy doctor/patient relationship. Surely, this must be the correct way forward!

My dealings with MHC staff have always being pleasant and positive. Even when difficult problems arise, they are always resolved with understanding and courtesy. I do feel being part of this MHC family even though I am not under their direct employment. For me, all MHC contract patients are treated very much like my own private patients. There is no difference in patient care. Patients do appreciate this always respond positively.

I always treasure this partnership with the MHC Asia group. I have enjoyed my work over the years and have also benefitted in so many ways from this participation. I sincere fully wish the MHC Asia Group all the very best and hope to continue with this mutually beneficial relationship for many years to come!


Yours faithfully,
Dr Choong Sheau Peng
MBBS (Singapore)
United Medical Practitioners Pte Ltd
Blk 139 Tampines Street 11 #01-16
Singapore 521139

Dr Fong Wai Yin

Nanyang Centre Clinic


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October 12, 2010

Testimonial

Nanyang Centre Clinic is a partner clinic of MHC corporate medical services for many years.

Our experience of their web implementation of Third Party Administration services has been very positive. The system is user friendly and bug free.

The online accounting system for medical clinics provides clear and relevant financial information. Payments to clinics are always timely. Medical charges to patients are fair and cost effective to clients with excellent budget controls.

Thank You.


Best regards,
Dr Fong Wai Yin
MBBS (Singapore)
Nanyang Centre Clinic
Blk 959 Jurong West St 92 #01-162
Singapore 640959

Dr Chong Chin Kah

Chong’s Medical Centre


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21 Sep 2010

To whom it may concern,

Re: MHC

The entire MHC system is user friendly and the staff efficient. Payment for medical services rendered is always prompt. The drug order system is the cheapest for most drugs. I am unable to find anything negative about MHC.

MHC, you are the best.


Dr Chong Chin Kah
Chong’s Medical Centre

190 Clemenceau Avenue #01-29/30
Singapore Shopping Centre
Singapore 239924

Dr Vincent Tan

Tan Clinic and Surgery


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06 September 2010

Testimonial for MHC Asia Group

Dear Sir/Madam

It is a great pleasure and honour to be part of the MHC panel of clinics. We are glad to be included under the MHC panel to administer the managed healthcare plan for the corporate clients since 2006.

Our claims’ experience over the years with MHC has been very positive. Online submission of claims was fast, convenient and simple. The MHC website was extremely user-friendly and easy to navigate. This helps tremendously especially when the clinic is very busy. Our staff had no problems claiming online.

Even when there were problems, (usually administrative), the MIB (MHC) staff have always been helpful and informative in settling the issues promptly. Last but not least, payment from MIB (MHC) has always been on time and any clinic would definitely appreciate this prompt payment.

We hope to keep this good working relationship long term.


Thank you and regards
Dr Vincent Tan
Tan Clinic and Surgery
Blk 725 Clementi West Street 2 #01-194
Singapore 120725

Dr Tan Kok Ying

The Family Practice - Potong Pasir


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3 September 2010

We have been a medical provider for MHC for the past few years. I find the online billing system easy to use and the payments are prompt. I especially like the MHC Drug ordering system. The drug prices are very competitive and the staff are very helpful.


Dr Tan Kok Ying
The Family Practice - Potong Pasir
Blk 148 Potong Pasir Ave 1 #01-33
Singapore 350148

Dr Yuen Jye

Chong's Clinic


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30th August 2010

SERVICES PROVIDED BY MHC HEALTHCARE PL

This clinic has been using the services of MHC Healthcare PL since 1994. Over this period, the services provided by MHC Healthcare has increased in volume and become more comprehensive.

The number of companies covered under the various Insurance Schemes and Healthcare Service Provision managed under MHC Healthcare has increased dramatically. The payment fee and payment schedule is reasonable and timely. They also do not interfere with good medical practice and the type of medication prescribed.

The clinic also purchases many drugs from the drug procurement service provided by MHC Healthcare. Drugs are available here at reasonable prices, especially since there is no need to make huge purchases of a single drug.

I am very satisfied with the services provided by MHC Healthcare PL.


Yours faithfully,
Dr Yuen Jye
Chong’s Clinic
234 Upper Thomson Road
Singapore574365

Dr. Benard Yap Y.C.

Director, Providence Medical Centre


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Date:    28th August 2010

Reference:    BY/MHC/280820 10

Testimonial for MHC Medical Network

Dear Jacqueline,

We would like to take this opportunity to express our appreciation for the excellent service we have received from the MHC Medical Network.

Our experience with MHC has been extremely positive. The latitude of medications that the clinic is allowed to prescribe is large. In addition, the claims process has so far been seamless, and reimbursements are regular.

In addition to increasing their client base, we understand that MHC is always striving to improve their services to their panel clinics.

Thank you, and keep up the good work.

Warmest regards.


Yours truly,
Dr. Benard Yap Y.C.
Director
Providence Medical Centre
8 Cross Street, # 0 1-03,
PWC Building
Singapore 048424

Dr Chen Sze Sin

Chen Family Clinic


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To : Manager-in-Charge MHC Healthcare Group Operations Department

Date: 27-Aug-10

Re : Testimonial of Services

Dear Sir / Mdm,

MHC Healthcare Group and Chen Family Clinic have been in a working relationship for several years and we have been very satisfied with your services thus far.

Settlement of claims has been quite prompt and the e-claim system is relatively user-friendly and submitting of claims is usually fuss-free.

I would like to take this opportunity to thank your staff for all their help, especially Miss Jacqueline Hou.


With Best Regards
Dr Chen Sze Sin
MBBS (Singapore), GDFM
CHEN FAMILY CLINIC
Blk 153, Serangoon North Ave 1, #01-490
Singapore 550153.

Dr Leow CG, Medical Director

Jade Medical Clinic


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26 Aug 2010

Dear Sir/Mdm,

Re: Service Level of the MIHC Office Operations Staff

The staff of the above has consistently been prompt and polite in attending to any issues arising from our clinic’s day-to-day running of the MHC-MTB scheme. I would like to specifically mention Jacqueline, Anna and Matthew.

The payments for the above scheme has also been very prompt and any feedback wrt the scheme has been looked into and acted upon.

The website for claims is user friendly and my clinic staff has found it easy to use.


Yours sincerely,
Dr Leow CG
Medical Director
Jade Medical Clinic
6 Eu Tong Sen Street #04-46 The Central
Singapore 059817

Dr Fong Chun Ho

Healthbridge Family Clinic


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25th August 2010

I am writing this letter to compliment your company for its excellent service as a provider of managed healthcare. I am pleased with the support given through our many years of cooperation in providing care for the corporate patients. The payment that I have received as a healthcare provider has been on time so far and I cannot remember any significant problem with the claims made too. I also find that the administrative fees levied reasonable.


Yours sincerely
Dr Fong Chun Ho
Managing Doctor
Healthbridge Family Clinic
11 Rivervale Crescent #02-16
Rivervale Mall
Singapore 545082

Dr Yap Tiong Toh, Director

Regional Patientcare Medical Group Pte Ltd


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20 August 2010

Dear Dr Low,

Our 2 clinics have been on your panel of clinics since its inception in 1995.

Your service has been very efficient and professional and your staff members are very attentive to any problems that we may encounter during the course of work. Most of the problems that we have encountered were usually resolved within 24 hours.

Your system for electronic filing in Medical-i-Benefifs website is straightforward and simple. Steps were simplified to ensure that there is no ambiguity. Your IT support is also quick to rectify problems whenever we bring it to your attention.

One thing that we must comment you on is that your payments are very prompt and directly credited into our account via GIRO.

We like to take this opportunity to congratulate MHC Asia Group Pte Ltd for your exceptional high level of services and professionalism in the Managed Healthcare industry.


Yours Sincerely,
Dr Yap Tiong Toh
MBBS (S’pore), GDFM
Regional Patientcare Medical Group Pte Ltd
Director
Blk 932 Yishun Central 1 #01-97
Singapore 760932

Dr Mukundan Nair

JurPoint Medicare Clinic


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The Manager
MHC Medical Network Pte Ltd
69, Ayer Rajah Road, # 04 — 01/03
Singapore 139967

Thank you for your partnership in healthcare especially for corporate personnel and extending to construction, shipyard and factory workers

We are happy to report that your services in providing a steady flow of patients and clients to our clinic and our associated clinics is highly commendable. Your staff Mr. Lee Shiuh Chian and Ms Jacqueline Hou are most helpful, in connecting us with right personnel to contact and the right modus operandi of managing MNC’c and other corporate organizations.

The software and system you have provided is very adequate and user friendly

We certainly appreciate your speedy and helpful response when we need your services

Dr Mukundan Nair
JurPoint Medicare Clinic
No 1 Jurong West Central 2
#B1A-20B Jurong Point Shopping Centre
Singapore 648886

Dr Lai Kok Wei

Care Family Clinic


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MHC is a fantastic platform for new family physicians to have an instant access to their panel of patients under the different schemes.

The claiming process via e claiming is easy and user friendly.

The payment process is prompt and accurate with detailed breakdown of the payments made via GIRO.

The staff is very polite and always available for any enquires.

Finally there is a drug procurement unit which allows doctors to make small drug purchases as needed for the clinic at attractive prices.


Dr Lai Kok Wei
Care Family Clinic
Blk 663 Buffalo Road #01-12
Singapore 21-663