Address & Opening HoursMHC Asia Group #02-13, 1 Commonwealth Lane One Commonwealth Singapore 149544 Tel: (65) 6774 5005 Fax: (65) 6774 5115 Mon-Fri: 9am - 6pm Closed on Sat, Sun & PH
Got a Question?
Please find below an overview of the most frequently asked questions. We hope that we can assist you with an answer to your query directly.
MHC Schemes & Panel Clinics
What kind of schemes do MHC offer?
Where can we download the panel listings for GP and Dental?
Do note that the panel listings may not fully apply to your company if you have a specially selected list of clinics.
Where can we go for pre-employment / work permit checkup? How can I check my company's check-up entitlement scheme?
Which clinics can we send staff to for X-ray?
System Login & Card Request
Where do we log in to view employee medical claims / visits?
How can I reset HR Access / e-Invoice password needed for system login?
I would like to request for a card replacement.
Matters at Clinic
My company has started the MHC program but the clinic does not accept my card.
If staff is unable to produce the medical card / eCard or there is no more annual entitlement,will the staff be billed at the corporate rate?
Why clinic ask to pay cash for some medicine?
- Medication / Condition falls under Standard Exclusions eg. Aesthetics, Supplements etc
- Medication deemed not necessary for patient at point of visit eg. self-requested travel medication or standby / preventive purposes
- Company / Policy does not cover for surcharges
- Patients exceeded their entitlement eg. Cap per visit, Annual Limit
- Patient's scheme has a co-payment factor
MHC Clinic Network App
Where can I download the MHC Clinic Network App?
Is there an online version of the Clinic Locator?
How can I activate the Clinic Locator / Members' eCard function?
Can dependants retrieve his/her eCard if the staff has not logged in before?