Prestige Brand Award (Established Brand)
December 8, 2011
Goducate Training Center in Iloilo Philippines
February 17, 2012
One System, Many Uses
One System Many Uses ST2011

The web-based system used by MHC medical network is convenient for companies looking after their employees’ health-care needs

By Ahmad Osman

One System Many Uses ST2011
Employees of companies in the MHC medical network do not pay cash for outpatient visits to any of the more than 1,000 clinics in Singapore. This is because these clinics are hooked onto the network’s web-based system that processes over one million outpatient visits here every year.

The automated cost-saving system is convenient for insurers and employers. It eliminates tedious reimbursement processes and the manual tracking of employees’ utilization of their medical benefits.

It also generates corporate health profiles for clients, says Dr Low Lee Yong (below), the chief executive officer and founder of MHC Asia group, the parent company of the network, which has successfully entered the Enterprise 50 list this year.

Such profiles include health and disease trends and expenditure patterns, and help companies to address immediate needs that will save costs in the long term.

One example is a firm with staff suffering from constant backaches, coughs and the flu. “We gave health talks to the employees on how to take care of their backs and conducted mass flu vaccinations for the company,” Dr Low says. “The health profile of the company became significantly better, thus saving health-care costs in the long run,” he adds. “We also produce health videos that are posted on YouTube for patients and clients to keep them aware of health issues and preventive measures they can take to stay healthy.”

The web-based system, Dr Low notes, is also good for doctors in the network, who do not have to collect cash for outpatient visits. This allows the doctors to focus on quality care for patients who know what their medical benefits entitlements are at the start of the consultation.

The system also has other advantages for companies, including allowing access to many clinics without having to manage individual health providers. The system is also flexible enough to let the companies monitor, track and manage costs according to specific requirements and medical benefits policies. This means that companies can better control their budgeting and monitor their employees’ medical benefits, including medical leave.

Launched in 2000, MHC’s web-based system drives the expansion of the MHC medical network, which started out with only 20 clinics when it was set up in 1994 by Dr Low and a few doctors and classmates. Now besides the more than 1,000 clinics in its network locally, MHC also has another cluster of over 550 clinics in Malaysia and is venturing into Indonesia, Hong Kong and the Philippines.

MHC also has a smartphone application that shows the locations of the clinics it its network here, their opening hours and contact details as well as useful health tips and videos. Thanks to a web-based MHC central procurement system, clinics in its network are able to get drugs at better rates due to bulk purchases.

Dr Low says the MHC scalable business model can be applied in other Asian countries requiring a third-party administrator like MHC with the system for employers and insurers to cut administrative work for medical claims and management of healthcare costs.

The model provides the license and training for partners to use MHC’s technology and web-based solution, market the business, and set up office support for the local operation. We share a percentage of the revenue made by our partners,” Dr Low says. “We made a name for Singapore as a leader in managed care and third-party administration.”

MHC is also big on corporate social responsibility. Dr Low says up to 10 percent of MHC’s annual profits are used for Goducate, a non-profit regional organization providing poor children with education they need to break out of the poverty cycle.

Source: Strait Times Special Enterprise 50 Awards 24 November 2011