Got a Question?

Please find below an overview of the most frequently asked questions. We hope that we can assist you with an answer to your query directly.

MHC Schemes & Panel Clinics

What kind of schemes do MHC offer?
We are able to customise different tiered benefits. Schemes that are possible include cap per visit, annual cap, annual combined with per visit cap, copayment etc.

Annual cap can be decided by your company. We will set up all the benefit scheme in our system. Your staff are to present the MHC card together with their NRIC/FIN at the panel clinics upon registration to enjoy a cashless visit within their entitlement.

Invoicing to your company is once a month as per your utilisation.
Where can we download the panel listings for GP and Dental?
If you are an existing client, you can log in here to view full panel listings. You can choose to export it as an excel spreadsheet.
Do note that the panel listings may not fully apply to your company if you have a specially selected list of clinics.
Where can we go for pre-employment / work permit checkup? How can I check my company's check-up entitlement scheme?
HR may download the latest monthly clinic listing for Pre-Employment/Work Permit checkup via
Which clinics can we send staff to for X-ray?
MHC does not have a designated list of X-ray centres. Upon confirmation that member is entitled to X-ray coverage, clinics are to send the patient to the nearest X-ray facility.

System Login & Card Request

Where do we log in to view employee medical claims / visits?
You can use the userid and password issued to you to log in at
How can I reset HR Access / e-Invoice password needed for system login?
Only authorised personnel are allowed to reset passwords. Please write to using your official HR email address for password reset.
I would like to request for a card replacement.
Click here to submit a card replacement request. Do take note that there is a replacement cost of $10 + GST.

Matters at Clinic

My company has started the MHC program but the clinic does not accept my card.
This could be due to the following reasons:

• The employee benefit scheme has not started
• Server may be down at time of use

Please notify your HR if the problem persists.
If staff is unable to produce the medical card / eCard or there is no more annual entitlement,
will the staff be billed at the corporate rate?
Amounts that are collected in cash from the patient fall outside of the system and will not be governed by corporate rates that had been preset in the system.
Why clinic ask to pay cash for some medicine?
Cash may be collected due to the following reason(s):
  1. Medication / Condition falls under Standard Exclusions eg. Aesthetics, Supplements etc
  2. Medication deemed not necessary for patient at point of visit eg. self-requested travel medication or standby / preventive purposes
  3. Company / Policy does not cover for surcharges
  4. Patients exceeded their entitlement eg. Cap per visit, Annual Limit
  5. Patient's scheme has a co-payment factor

MHC Clinic Network App

Where can I download the MHC Clinic Network App?
For iPhone users, please download the App here.
For Android users, please download the App here.
Is there an online version of the Clinic Locator?
Yes there is. Please visit this link to view the online Clinic Locator.
How can I activate the Clinic Locator / Members' eCard function?
You will need to use the Setup Assistant to complete your account details. After this is complete, you will be able to use all of the functions.
Can dependants retrieve his/her eCard if the staff has not logged in before?
Before dependants can use the eCard, the main holder of the eCard (employee) must have successfully activated his/her eCards first.

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